The age of connectivity has brought out the best in mobile applications. Providing room services to meet customers’ dining needs is now slowly being replaced by mobile ordering apps. This is typical for travelers with a tight budget, as food in hotels may be a tad more expensive than the local gastronomy down in the streets. To avoid any losses in the future, hoteliers need to grasp this technology phenomenon and make haste changes to the old ways of dining with room services.
For centuries, working staff that delivers food to their customers’ doors has been the most practical way of dealing with the guests’ dining-in-room needs, handle through manual ordering processes, at all hours. However, with the introduction of online ordering apps that help users to find takeaways nearby with the preferable taste and expenses.
At first, this only affects how people dine at home, but in recent findings, this alarming trend has crawled its way into business and leisure travelers as a convenience to eat everywhere they are. This leads to hotels collaborating more and more with food ordering mobile apps, gradually replacing the traditional way of room serving.
Let’s take a look at how exactly do these apps work in both the customer’s and hotelier’s favor.
Ways that mobile ordering can improve room services
Smart features for hotel services
As a part of the Internet of Things smart devices and applications, it is no doubt that mobile ordering apps can enhance customer experiences, making them more personal and convenient to use. Especially for guests who are staying far from home, ordering familiar food or new ones is something we don’t see in most global hotels, making this application to be a perfect fit for the role.
Increase in overall revenue
Cross-selling, which is collaborating with other suppliers, and other features can be a great way to increase hotel values. Mobile ordering apps are built on e-commerce experiences, which speed up the process of connecting dots between customers and relevant products. And it all comes down to a simple equation, wider product variety equals better chances of making purchases.
A weight lifted from staff workload
To be constantly on the phone to answer customers’ culinary needs and update them in the system is no easy job, sometimes it is the dishes that are missing, or sometimes it is the mistake made by the staff themselves.
Having an application dedicated entirely to these tasks is truly a life-saver, reducing a hefty amount of workload and guests’ responding time, which in turn, raises their satisfaction level.
The incredibly useful features of mobile apps
One scan and you are good to go
The connections that mobile ordering apps and hotels can make result in the removal of the redundant task to log in and download a new ordering app on your phone.
Specifically, the use of QR codes, with it, customers can find the featured mobile app in the form of a website and exit it after they have made their decisions. Cutting another hindrance that normal mobile users would encounter in the home.
Swift mobile payments
Through mobile ordering which allows guests to pay with popular platforms like Apple Pay, or PayPal, the process of purchase surely is more seamless than a hard credit card. It is also easier to manage one budget since the expenses to use the apps will be charged with the hotel rooms.
A great Portway of big data
Gathering customers’ data, whether it is the activities inside the hotels, or in this case, making purchases for a meal. With the programming of mobile ordering apps, hoteliers can track live data from their customers in order to track what has been done right, and what needed to improve in order to maintain customer satisfaction.
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