Touchless technology has opened a new horizon to how hotels operate and communicate with their guests. Especially during the pandemic, personnel shortages necessitate new and inventive solutions, and greater contactless interaction such as contactless check-in is desired by both customers and hotel staff. As an “interesting idea” to begin with, smart AI guest messaging is now a “must-have” in the hotel and service industry.
Instant messaging, such as WhatsApp and Facebook Messenger, has simplified and accelerated communication between people all over the world. Guests expect to communicate with hotels, in the same manner, they engage with others, and they expect technology to improve hotel services such as the concierge desk and housekeeping. In the midst of technological advancement, the traditional guest messaging system has a new look to it, smart AI guest messaging.
Hotel managers and workers can use guest messaging software to provide a customized communication channel with specific guests for notifications, instructions, or services. Through timely communications and responses, these systems promote ideal visitor experiences and staff operations. Through smart AI guest messaging, a self-learning program that will make the communication process smoother
A look at how smart AI guest messaging works and benefits its users
Different from how traditional “guest messaging” works, which requires a constant human touch, smart AI guest messaging with its system allows it to manage a self-learning communication tool that deals with big data, continuously getting better. With institutions like hotels, where everything information is live and needed to solve in a matter of time, efficiency is a must. With the ability to instantly calculated a gigantic amount of information, smart AI guest messaging is necessary for this age of digitalization.
Improved team communication
Messaging isn’t limited to your visitors. Team messaging allows you to communicate with your team, assign tasks, and post daily announcements. Greater efficiency is achieved by a reduction in overall call and radio volume, as well as the capacity to respond to several guests at once.
Increased operational insight
Throughout the day, your visitors are communicating important information about your hotel. Messaging is capable of capturing and relaying this information, as well as sentiment and other analysis, to you.
Boost guest satisfaction and engagement
Fill the gap in the customer service area with messaging, and engage with guests who would otherwise shun your team. Engage with guests proactively to encourage customer service and improve their experience, resulting in higher rankings.
Smart guest messaging software recommendations
Convenience as it is, smart devices are still needed to be managed by humans, without the correct use for the application, the systems themselves can bite back its benefactors, such as untimely auto messages that have no significance whatsoever to the guests, hence, making it a wasteful investment. Here are some ways that smart AI guest messaging can be used to its full potential.
Seamless pre/during check-in experience
For many travelers, contactless guest-facing technology is a top priority. Invite guests to check in early and make a health declaration on their mobile devices to meet their expectations. This SMS can be set to automatically be sent to guests ahead of their arrival. You’ll be well-positioned to create a touch-free customer journey if you adapt to visitor needs.
This small personal touch can have a big impact on your guests’ experience. Integrate SMS with your employee site so that when a housekeeper marks a room as clean, a text is sent to the guest informing them that their room is ready. Using Smart AI guest messaging here is perfect, as it saves a tremendous amount of time.
A bridge to help staff and guests communicate better
You can activate a two-way messaging system to encourage guests to respond to your communications. With messages forwarded to a central inbox, this adds a personal touch and allows guests to engage directly with your team. It’s also a versatile and convenient option because guests can create smart AI guest messaging before they arrive or while they’re away from the property. You improve the likelihood of the guest returning in the future by nurturing this guest relationship.
Gather guest feedback
Maintaining communication with customers at every stage of the journey is crucial to enhancing the overall experience. With mobile devices is now a daily, common device for everybody, smart AI guest messaging is a cost-effective method to gather their feedback quickly and without any hindrances.