(#wanderlusttips #InterContinentalHanoiwestlake) Demonstrating the ideals of quality of service and professional ability,Ms Nguyen Diep Anh the Chief Concierge of InterContinental Hanoi Westlake has been presented with the “Golden Keys” from the Singapore Chapter of the prestigious Les Clefs d’Or (The Golden Keys) that symbolizes dedication to cater to their every need of a guest and traveler. Ms. Diep Anh is also the only lady Concierge in Vietnam to achieve this milestone.
For people who enjoy being In the Know, InterContinental brand goes out of its way to share its knowledge with our guests. The hotel’s Concierge team love to share their knowledge with the guests – not as a tourist, but as a true insider.
Les Clefs d’Or is an international not-for- profit association made up of professional hotel Concierge. Members of the association are hotel concierges and are principally dedicated to the facilitation of travel and tourism. The aim of Les Clefs d’Or is to help improve and maintain the quality of service provided by the concierge in hotels, while continuously seeing out innovations and advancements in the travel and tourism industry. It’s vital for a member of the association to focus entirely on the area of hotel Concierge services while respecting the history and traditions of the hotel Concierge profession.
To be selected as a member of the Les Clefs d’Or, candidates must meet a set of strict criteria, which includes bilingual language proficiency requirement, minimum of 5 years of experience in the field of hospitality, being able to demonstrate good work ethics; and must also undertake a rigorous interview and consideration by the Application Review Committee.
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