Depending on the time, reason, and hotel regulations, visitors may be able to cancel, postpone, or change their booking. Each hotel will have its own policy; therefore, besides reviewing your booking, it is necessary to learn some general rules to not lose money unfairly.
Photo: Travel Leisure
If you want to cancel a room after booking it without any legitimate reason, you are automatically charged a certain fee, whether you book directly at the hotel or through booking websites. This fee will be based on when you cancel.
When it comes to changing your reservation, you should contact the hotel directly or through intermediary channels as soon as possible, such as booking websites and agents, for the most detailed information.
Photo: Sheraton Hai Phong
In order to ensure that you successfully change rooms, you should consider some factors. The changing information will be confirmed the last time you receive the confirmation email. Specific information, including confirmation of the number of rooms, extra money, etc., will be emailed.
The final confirmation information is accurate when you have made payment for the reservation. Conversely, your reservation may be canceled if you do not make payment within 24 hours of booking. It is impossible to be certain about any changes until you receive a confirmation email or final notification text. The reserved room will be guaranteed when guests make a deposit in advance.
Photo: AirHost
In case visitors long to increase or decrease the number of rooms booked, please note the following:
– If customers need to increase the number of rooms booked, depending on room availability, the hotel will satisfy their request. It is not possible to arrange additional rooms for the customer; some hotels will assist travelers in sharing accommodation or arranging other hotels for additional guests.
– If customers want to reduce the number of rooms booked in advance, they must notify the hotel ahead of time at least 5 days before the expected date of arrival; this depends on the regulations of each place. If these changes are unsuccessful or you do not arrive at your reservation on time, you will be charged the full cost of that booking.
In addition, it is essential to have a good grasp of general information about check-in and check-out times:
– Almost all hotels are consistent these times: check-in at 2 pm and check-out at 12 pm.
– If guests check out late, they must pay an extra fee: from 12 pm to 5 pm: charged 50% of room rate. After 5 pm: charged 100% of room rate.
Responsibilities of related stakeholders:
– Hotel side:
- Confirm booking information for customers after receiving Customer’s booking slip.
- Provide financial invoices to customers.
– Customer side:
- Customers are responsible for making a deposit. High season: 100% of the room fee on the official booking confirmation date. Low season: 50% room rate on the official confirmation date of booking.
- Check-in and check-out on time as booked. In the event that the customer wants to extend the stay, the hotel will respond depending on its ability at the time.
- Pay in full and on time the fees for using services provided by the hotel.
When traveling, accommodation is known as one of the crucial factors that determine the emotions of each trip, so mastering the relevant hotel regulations not only helps you proactively save money but also creates a feeling of peace and comfortable rest.