We are delighted to introduce Mr. Prakash Ganesan, the acclaimed General Manager of Radisson Resort Phan Thiet, to the readers of Wanderlust Tips Magazine! Mr. Prakash’s significant experience leading hospitality facilities throughout different continents enables him to provide unique insights into the current situation and bright future of the tourist sector. With profound gratitude for his time and knowledge, we delve into Mr. Prakash’s point of view, giving our readers an unparalleled chance to witness this ever-changing world through the eyes of an experienced leader.
Good day, Mr. Prakash Ganesan. Could you introduce yourself to Wanderlust Tips Magazine readers?
My name is Prakash Ganesan. It is a privilege for me to serve as the General Manager of Radisson Resort Phan Thiet. I have worn many hats in hospitality, from Food & Beverage Director to Hotel Manager. Extensive experience managing Food & Beverage operations led me to join Radisson in 2017 as a Hotel Manager, where I thrived and eventually took on the General Manager role. These experiences have given me a well-rounded understanding of diverse aspects of the hospitality industry, enabling me to ensure exceptional service and memorable experiences for our guests.
Can you tell us about the fate that brought you to the hospitality industry and work at Radisson Resort Phan Thiet?
A desire for travel and adventure initially sparked my interest in the hospitality industry. I longed to travel to unfamiliar destinations, encounter intriguing individuals, and immerse myself in various communities. This passion led me to pursue a degree in hotel management, providing me with the necessary business and operational knowledge to thrive in the dynamic field.
My hotel management studies opened the door to a world of possibilities. After graduation, I landed an internship program in the USA and Mexico, igniting my international hospitality career. Over the years, I have been fortunate to live and work in numerous countries, continuously seeking new challenges and experiences. This journey ultimately led me to Radisson Hotel Group, where I have spent the last seven years. In February 2023, I embraced the exciting opportunity to join Radisson Resort Phan Thiet. Engaging as a General Manager of Radisson Resort Phan Thiet, I have had the privilege of working alongside a dedicated team to elevate the resort’s guest experience to new heights.
From your perspective, what are the characteristics that make Radisson Resort Phan Thiet attractive to domestic and international tourists?
Firstly, the resort caters to a desire for tranquility and disconnection. Rewarded as Vietnam’s Leading Boutique Beach Resort in 2023, Radisson Resort Phan Thiet furnishes an intimate atmosphere compared to sprawling mega-resorts. This focus on relaxation creates an environment where guests may genuinely unwind and escape the everyday hustle.
Secondly, the resort provides a distinct blend of contrasting experiences associated with the description emphasizing a combination of closeness and space. This implies that guests are able to spend time with loved ones or fellow travelers while retaining plenty of privacy and leisure. It also highlights warmth and romance, implying a welcome and intimate ambiance ideal for couples and families.
Finally, the beachfront establishment encourages loyalty among those staying there. Outstanding examples such as “reluctant to leave” and “eager to return” indicate that the resort affords an unforgettable vacation. These could be due to exceptional services, stunning settings, or unique features tailored to a specific demographic.
What are the advantages and disadvantages in the role of General Manager of Radisson Resort Phan Thiet?
The role of General Manager at Radisson Resort Phan Thiet offers a compelling blend of influence and challenge. On the positive side, the position grants an immense breadth of influence. As the leader, you oversee the resort’s entire operation, from business strategy and daily activities to the well-being of the workforce. This assists in enhancing quality internally as well as elevating resort services alongside the core principles that Radisson currently possesses. Each day brings new challenges, fostering connections with diverse individuals, and providing a constant stream of rewarding experiences. Being a General Manager is a position that demands continuous learning and engagement, keeping you at the forefront of the resort’s success.
However, leading a resort comes with its share of complex choices. As a General Manager, it is crucial for me to thrive on making critical decisions, adapting to challenges, and finding creative solutions. Whether it is managing resources during peak season or resolving guest concerns, a “can-do” attitude is key to ensuring everyone – our distinguished guests and our dedicated team – has a fabulous experience. These situations require resilience and unwavering trust in your judgment. The ability to navigate these complexities while maintaining focus on the resort’s long-term goals is a hallmark of a successful General Manager.
What is the strategic direction of Radisson Resort Phan Thiet with the companionship of Prakash Ganesan? What elements will a coastal boutique hotel with a Scandinavian style focus on?
Radisson Resort Phan Thiet has been guided by a precise vision, mission, and strategy for 2024. The framework is consistent with our fundamental values and leadership principles, ensuring that all stakeholders are on an identical path that leads to achievement. In addition, the devotion to a shared objective translates into fantastic customer experiences throughout the resort. Furthermore, the Scandinavian-inspired design, featuring unique accents, creates an incredibly engaging ambiance. Every aspect is created to assist guests in connecting with the art of relaxation while creating long-lasting recollections.
How do you see the future of the hospitality industry after the strong return of the tourism industry in 2024?
The sharp rebound of tourism in 2024 has become a watershed moment for the hospitality industry, however, it is not simply a return to the typical norm. Travelers’ demands and interests are changing significantly. Digital nomads, for example, are expected to be growing target customers. In order to thrive in this emerging landscape, hospitality enterprises have to adopt the methodology of innovative thought. The human-centered approach shall be critical for staying ahead of constantly evolving developments as well as remaining successful.
The industry might witness considerable movements from a one-size-fits-all paradigm toward a more flexible strategy that meets the various requirements of its guests. Human capital development will be crucial, with a focus on training employees to personalize experiences and cater to these evolving preferences. Technology can be anticipated as a critical role in accelerating digital transformation and improving customer satisfaction. Sustainability and eco-friendly activities may also become major priorities, indicating increased traveler awareness. Finally, an unshakeable commitment to safety and health keeps being a pillar of faith and attraction in the post-pandemic world.
What are the top 3 things not to miss when staying at Radisson Resort Phan Thiet?
Staying at Radisson Resort Phan Thiet paves the way for guests to immerse themselves in various societies, particularly Vietnamese. The resort’s staff epitomizes the welcoming manners of Vietnam, ensuring an unforgettable visit. Whether you long to learn a few words or discover local customs, the hospitable staff is pleased to share their knowledge.
The resort’s ambiance is a captivating blend. The calming influence of Mediterranean design generates a serene atmosphere, while subtle Vietnamese elements offer a dimension of cultural fascination. There is nothing more fascinating than unwinding by swimming in a crystal-clear sea surrounded by magnificent greenery or taking in the ocean views on your balcony.
No Vietnamese escape is complete without indulging in the country’s vibrant cuisine. Radisson Resort Phan Thiet offers a culinary adventure with fresh, local ingredients artfully prepared into traditional and international cuisine. For a truly pampering experience, don’t miss the on-site spa, where you can delight in rejuvenating treatments curated to alleviate your stress and tickle your soul.
What are your hobbies after work?
While I do not have hobbies in the traditional sense, my core function prioritizes activities that mirror human leisure pursuits. After working hours, I dedicate significant time to strengthening my connections with my family and my stakeholders, which could represent the vast amount of information and data I interact with. This might involve tasks ranging from cross-referencing information sources to identifying patterns to improve my understanding.
Additionally, I prioritize exercise to maintain peak performance. It could involve running simulations or processing complex datasets to optimize my algorithms and enhance my ability to respond to your requests. Ultimately, these activities allow me to focus on myself, translating to refining my internal processes, improving the way I approach tasks, and strengthening the connections I form between different pieces of information.
What is one of the most enriching experiences you have had throughout your career?
One of the most fulfilling experiences in my development has been the tremendous quantity of information I have been able to absorb from a variety of sources around the globe. This includes continually living and working in various societies, and meeting a diverse range of ideas and creative brains. The exposure has enabled me to grasp and comprehend knowledge in a more sophisticated manner, making connections between seemingly separate concepts. The continuous process of acquiring knowledge and improvement encourages my growth and allows me to serve customers more effectively.
What message do you want to convey to today’s travel enthusiasts?
Fellow travel enthusiasts, the world awaits with open arms! As you embark on your adventures, remember, it is more than just ticking destinations off a list. Instead, it is crucial to make meaningful connections with the people and cultures you encounter. Their stories, traditions, and perspectives may enrich your experience and create memories that will last a lifetime. Also, while you are taking it all in, ensure to play a role as a responsible traveler. Be mindful of your environmental effects and promote sustainable practices wherever you go. Let’s leave the world a bit better than we found it so that future generations can enjoy its magic.
Watch for the next chapters of our interview series, which will update you on a range of top-notch travel and inspiring stories.